Email Address

[email protected]

Phone Number

+44 14 5230 1146

Our Location

28 Southgate Street, Gloucester, GL1 2DP

Account

Privacy Policy – Southgate Pharmacy

Updated: 11/09/2025

This Privacy Policy explains how Southgate Pharmacy (owned by Kelixio Ltd) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and personal data in accordance with all applicable laws and regulations, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are
  • Trading Name: Southgate Pharmacy
  • Registered Company: Kelixio Ltd
  • Company Registration Number: 09846435
  • Registered Office: 3 28 Southgate Street, Gloucester, GL1 2DP
  • Email: [email protected]
  • GPhC Registration Number: 1035165
  • Superintendent Pharmacist: Prem Prakash Subbiah, GPhC Reg. No. 2083078
2. Data Controller Registration

As a data controller, we are registered with the Information Commissioner’s Office (ICO).

  • Data Controller: Kelixio Ltd
  • Registration Reference: ZA215788
  • Registration Expires: 05 November 2025
3. The Information We Collect

We may collect and process various types of personal information, including:

  • Personal Identification: Your name, address, date of birth, and contact details (email, phone number).
  • Health Information: Prescription details, medical history, allergies, and other health data necessary for providing safe and effective pharmaceutical care. This includes special categories of data.
  • Financial Information: Payment card details for processing transactions.
  • Technical Data: Your IP address, browser type, and information about how you use our website (via cookies and analytics).
4. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Healthcare Services: We process your data to dispense prescriptions, provide clinical advice, and manage your health records in a confidential manner.
  • For Internal Record Keeping: We maintain records of your prescriptions and health consultations as required by law and professional standards.
  • To Process Orders and Payments: We use your financial and personal data to process your orders and facilitate payments for products and services.
  • For Communication: We may use your contact details to communicate with you about your orders, prescriptions, or other relevant health information.
  • To Improve Our Services: We may use aggregated, anonymised data for analysis to help us improve our services and website.
5. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so, which may include:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contractual Obligation: Where the processing is necessary to fulfil a contract with you, such as dispensing a prescription.
  • Legal Obligation: Where the processing is necessary for us to comply with the law.
  • Public Interest: The processing of your health data is necessary for the provision of healthcare, which is a task carried out in the public interest.
6. Sharing Your Information

We may share your personal information with:

  • GPs and Other Healthcare Professionals: We may share relevant information with your GP or other healthcare providers to ensure continuity of care, with your consent where required.
  • Regulatory Bodies: We may share information with regulatory bodies like the GPhC and MHRA to comply with our legal and professional obligations.
  • Third-Party Service Providers: We work with trusted partners who help us provide our services, such as delivery companies. They are only permitted to use your data for the specific purpose we instruct them to.
  • NHS Business Services Authority: We may share data with the NHSBSA for purposes related to prescription processing and reimbursement.
7. Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Health records are subject to specific retention periods as dictated by professional and NHS standards.

8. Your Rights

Under data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request that we correct any inaccurate or incomplete information.
  • Erasure: Request that we delete your personal data in certain circumstances.
  • Restrict Processing: Request that we limit the way we use your data.
  • Object: Object to the processing of your data in certain circumstances.
  • Data Portability: Request that we transfer your data to another organisation.
9. Cookies and Analytics

Our website uses cookies to improve your user experience and for website analytics. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. We may use third-party analytics services, which may collect information about your website usage.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page.